About the Desktop Engineer:
The Desktop Engineer is responsible for providing technical support, troubleshooting, and maintaining desktop computer systems and related hardware and software. This role plays a crucial part in ensuring end-users have a seamless and productive computing experience.
The candidate would be responsible for ensuring that end-users have reliable and efficient access to their desktop computers, laptops, and related peripherals.
The position will be based at a customer site in Modderfontein, and/or other sites in Johannesburg and surrounding areas.
The position will be for a fixed term starting 1 November 2024 – 30 October 2026.
Minimum Requirements.
- Proven experience as a Desktop Engineer or similar role.
- Proficiency in operating systems (e.g., Windows, macOS, Linux) and software applications.
- Strong hardware/Software troubleshooting skills.
- Familiarity with network protocols, TCP/IP, and DNS.
- Excellent communication and customer service skills.
- Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
- MS 365 Certified: Modern Desktop Administrator Associate will be an advantage
- MCSA Windows 10 will be an advantage
- MCSA: Office 365 will be an advantage
- Knowledge of ITIL (Information Technology Infrastructure Library) principles is beneficial.
Key Responsibilities:
- Desktop Support: Provide first and second-level support for hardware and software issues on desktops, laptops, and other end-user devices.
- Hardware Maintenance: Install, configure, and maintain desktops, laptops, printers, and other peripheral devices. Perform hardware upgrades and replacements, as necessary.
- Software Support: Install, configure, and troubleshoot operating systems and software applications. Ensure software licenses are up to date and compliance with company policies.
- Troubleshooting: Diagnose and resolve technical issues reported by end-users promptly and effectively. Escalate complex issues to higher-level IT support when necessary.
- User Training: Conduct user training sessions to promote efficient use of desktop systems and software applications.
- Security: Implement and enforce security protocols, including antivirus software, data encryption, and user access controls. Monitor for and respond to security threats or breaches.
- Patch Management: Ensure that all desktop systems are up-to-date with the latest security patches and updates. Schedule and perform maintenance during non-business hours to minimize disruption.
- Documentation: Maintain accurate documentation of hardware and software configurations, support procedures, and user guides.
- Inventory Management: Keep track of hardware and software inventory, including procurement and asset tracking. Order and replenish supplies as needed.
- Remote Support: Provide remote support to remote or off-site users, troubleshoot issues remotely, and assist with VPN and remote access setup.
- Collaboration: Collaborate with other IT teams and departments to ensure seamless integration and resolution of issues that may involve networking, servers, or other infrastructure components.
Additional Requirements:
- Ability to work flexible hours, including weekends and evenings, when necessary.
- Adherence to company policies and security standards.
- Strong problem-solving skills and the ability to work well under pressure.
- This job specification outlines the typical responsibilities and qualifications for a Desktop Engineer position. However, the specific requirements may vary depending on the organization and its IT needs.
Should you wish to apply for this position, submit your CV to Human Resources via e-mail: bernice.fourie@cocre8.com before 11 September 2024
Correspondence will only be entered into with shortlisted candidates. Please clearly indicate the position for which you are applying.
CoCre8 Technology Solutions reserves the right to withdraw this vacancy at any given time.